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Effects of Service Recovery Delivery on Loyalty of GSM Industry: Evidence from Customers in Nigeria
(International Journal of Marketing and Management Sciences, 2023) Ighodalo David Ehizojie; Dixon-Ogbechi N. Bolajoko; Ladipo K.A. Patrick
Service recovery delivery has become a source of worries to GSM industries in Nigeria. The survival and growth prospects of GSM services as a result of quality of service cannot be overemphasized Customer satisfaction is however imperative primarily because the value of satisfied customers realized in terms of positive brand attitudes and repeat purchases would determine their existence. This study employed descriptive research design using cross-sectional survey method to collect data. The study results show that there is a significant effect of attentiveness of service to customer complaints on customer loyalty in Lagos State. Consequently, one of the major reccommdations is that improve service recovery delivery, GSM Industry should conclude integrated root-cause analysis and continuously learn from their service delivery system.
Democracy, Godfatherism and Governance in Nigeria: A Review
(Crawford Journal of Politics, 2025) Ogunwa Samuel Adetola
The issue of godfathers in electoral politics is global and noticeable in liberal democracies particularly in multiparty democracies In Third World, where democracy s fast growing, notwithstanding socio-economic challenges have debased qualified and popular candidates to emerge victoriously in several elections because they lack capacities, resources and political structures to win election. The godfathers and electoral financiers are essentially necessary in the Third l world pol11ics. The political parties sometimes neglect quality and meritocracy for mediocre The mediocre are supported and electoral expenses are paid by the political party or godfathers. This has socio-economic and political consequences on the party and the polity The paper observes that godfathers have dominated the political parties and bankrolled the elections of godsons to emerge as governors, senators, local government chairmen, among others in Nigeria The
sponsors/rip of party candidates is regarded as investments which the benefit must pay back m the areas of
largesse including contracts, appointments, and monetary. the partial refusal or non complacency the god sons to pay buck on these terms has led to impeachments, removal and hijacking of government machinery from the
godsons This has led to a big gap between the state and people and the crises of governance in the country The paper concludes that the sponsorship of party candidates is a form of politics especially in developing countries accentuated by widespread poverty malnutrition hunger and that godfathers should be remembered for positive contributions to governance as against creating more underdevelopment through the reaping of, few resources meant for socio-economic infrastructural amenities in the polity.
Effect of Mobile Number Portability on Service Quality in GSM Industry: Experience from Alimosho Local Government Area
(Nigenan Studies in Economics and Management Sciences, 2019) Ighodalo David Ehizojie; Ngwama Justice Chidi; Ogunlusi Gbenga
The study assessed the effect of mobile number portability (MNP} implementation on service quality in Global System of Communication industry with a view to improving mobile telephony services. The study was a survey design, using primary data. The data were collected through the administration of questionnaire in Alimosho, Local government Area, Lagos State. One hundred and fifty questionnaire were distributed to the residents of Alimoso, having divided the study location to five regions. Thirty questionnaire (30) were distributed in each region totaled one hundred and fifty, using systematic sampling method. Simple percentage and simple linear regression were used to analysed the data. The result showed that mobile number portability has a positive relationship with service quality. It also revealed that MNP have a significance positive impact or service quality in mobile telephony services. The study concluded that MNP is a veritable instrument that can induce improved services quality In Global System of Mobile Communication services.
BUS 420 2021/2022
(Crawford university, 2021) Crawford University
Rain Semester Examinations 2021/2022 Session.
Course Code: BUS 420
Course Title: International Economics
BUS 420 2022/2023
(Crawford university, 2022) Crawford University
Rain Semester Examinations 2022/2023 Session.
Course Code: BUS 420
Course Title: International Economics