Department of Administration and Management

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Browsing Department of Administration and Management by Author "Ighodalo David Ehizojie"

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    Effect of Mobile Number Portability on Service Quality in GSM Industry: Experience from Alimosho Local Government Area
    (Nigenan Studies in Economics and Management Sciences, 2019) Ighodalo David Ehizojie; Ngwama Justice Chidi; Ogunlusi Gbenga
    The study assessed the effect of mobile number portability (MNP} implementation on service quality in Global System of Communication industry with a view to improving mobile telephony services. The study was a survey design, using primary data. The data were collected through the administration of questionnaire in Alimosho, Local government Area, Lagos State. One hundred and fifty questionnaire were distributed to the residents of Alimoso, having divided the study location to five regions. Thirty questionnaire (30) were distributed in each region totaled one hundred and fifty, using systematic sampling method. Simple percentage and simple linear regression were used to analysed the data. The result showed that mobile number portability has a positive relationship with service quality. It also revealed that MNP have a significance positive impact or service quality in mobile telephony services. The study concluded that MNP is a veritable instrument that can induce improved services quality In Global System of Mobile Communication services.
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    Effects of Service Recovery Delivery on Loyalty of GSM Industry: Evidence from Customers in Nigeria
    (International Journal of Marketing and Management Sciences, 2023) Ighodalo David Ehizojie; Dixon-Ogbechi N. Bolajoko; Ladipo K.A. Patrick
    Service recovery delivery has become a source of worries to GSM industries in Nigeria. The survival and growth prospects of GSM services as a result of quality of service cannot be overemphasized Customer satisfaction is however imperative primarily because the value of satisfied customers realized in terms of positive brand attitudes and repeat purchases would determine their existence. This study employed descriptive research design using cross-sectional survey method to collect data. The study results show that there is a significant effect of attentiveness of service to customer complaints on customer loyalty in Lagos State. Consequently, one of the major reccommdations is that improve service recovery delivery, GSM Industry should conclude integrated root-cause analysis and continuously learn from their service delivery system.