Effect of Mobile Number Portability on Service Quality in GSM Industry: Experience from Alimosho Local Government Area

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dc.contributor.authorIghodalo David Ehizojie
dc.contributor.authorNgwama Justice Chidi
dc.contributor.authorOgunlusi Gbenga
dc.date.accessioned2026-02-27T11:06:44Z
dc.date.available2026-02-27T11:06:44Z
dc.date.issued2019
dc.description.abstractThe study assessed the effect of mobile number portability (MNP} implementation on service quality in Global System of Communication industry with a view to improving mobile telephony services. The study was a survey design, using primary data. The data were collected through the administration of questionnaire in Alimosho, Local government Area, Lagos State. One hundred and fifty questionnaire were distributed to the residents of Alimoso, having divided the study location to five regions. Thirty questionnaire (30) were distributed in each region totaled one hundred and fifty, using systematic sampling method. Simple percentage and simple linear regression were used to analysed the data. The result showed that mobile number portability has a positive relationship with service quality. It also revealed that MNP have a significance positive impact or service quality in mobile telephony services. The study concluded that MNP is a veritable instrument that can induce improved services quality In Global System of Mobile Communication services.
dc.identifier.issn2645 3061
dc.identifier.urihttps://repository.crawforduniversity.edu.ng/handle/123456789/1143
dc.language.isoen
dc.publisherNigenan Studies in Economics and Management Sciences
dc.relation.ispartofseries2; 1
dc.titleEffect of Mobile Number Portability on Service Quality in GSM Industry: Experience from Alimosho Local Government Area
dc.typeLearning Object
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