Revitalizing Teaching and Learning in Southern African Universities: A Total Quality Management Approach
No Thumbnail Available
Date
2007
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
West African Journal of Education
Abstract
The demand for improved teaching and learning outcomes in Southern African universities has intensified in response to global competitiveness, massification of higher education, and evolving labor market needs. This paper explores the application of Total Quality Management (TQM) as a strategic framework for revitalising teaching and learning processes within the region’s universities. Drawing on principles such as continuous improvement, stakeholder engagement, process optimization, and data-driven decision-making, the study examines how TQM can enhance instructional quality, curriculum relevance, and student performance. The paper adopts a conceptual and analytical approach, reviewing existing literature on quality management in higher education and contextual challenges faced by Southern African institutions, including resource constraints, inadequate infrastructure, and capacity gaps. It argues that integrating TQM into institutional culture fosters collaboration among faculty, administrators, and students while promoting accountability and innovation in pedagogy. Furthermore, the study highlights practical strategies for implementation, including staff development programs, feedback systems, benchmarking, and leadership commitment. It concludes that while TQM is not a one-size-fits-all solution, its systematic and holistic application can significantly contribute to sustainable improvements in teaching and learning, thereby positioning Southern African universities to better meet regional and global demands.
Description
Keywords
Citation
Yalokwu, P. O. (2007). Revitalizing teaching and learning in Southern African universities: A total quality management approach. West African Journal of Education, 17