Scholarly work in the Department of Marketing

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    Performance Measurement System Effectiveness and Public- Private Partnership Assessment: Evaluating Service Delivery Efficiency in Lagos State, Nigeria
    (IOSR Journal Of Humanities And Social Science, 2015-01) Ighodalo David Ehizojie; Oghojafor Akpoyomare B.E
    The paper assess whether government participation in public-private partnership has brought improved service delivery and efficiency in governance. The operations of government like any other private institutions require continuous evaluation in the form of performance measurement system for improvement, satisfaction of customers, employees and stakeholders. Data was administered Lagos waste management authority and public. The extent of efficiency in service delivery and governance; and the effectiveness of performance measurement usage were measured using an index computed from questionnaire items. The data was subjected to Mann-Whitney independent sample test. Significant differences were observed in the assessment of staff and the public on public-private partnership service delivery efficiency. The public confirmed that waste service delivery is efficient as it had yielded quality service and cleaner environment. The study recommended therefore that for continued public confidence in governance, efficiency in service delivery and the use of performance measurement techniques should not be undermined or sacrificed for political gains. This can be facilitated through conscientious monitoring of the outsourced services.