Scholarly works in the Department of Administration and Management

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Effects of Service Recovery Delivery on Loyalty of GSM Industry: Evidence from Customers in Nigeria
(International Journal of Marketing and Management Sciences, 2023) Ighodalo David Ehizojie; Dixon-Ogbechi N. Bolajoko; Ladipo K.A. Patrick
Service recovery delivery has become a source of worries to GSM industries in Nigeria. The survival and growth prospects of GSM services as a result of quality of service cannot be overemphasized Customer satisfaction is however imperative primarily because the value of satisfied customers realized in terms of positive brand attitudes and repeat purchases would determine their existence. This study employed descriptive research design using cross-sectional survey method to collect data. The study results show that there is a significant effect of attentiveness of service to customer complaints on customer loyalty in Lagos State. Consequently, one of the major reccommdations is that improve service recovery delivery, GSM Industry should conclude integrated root-cause analysis and continuously learn from their service delivery system.
Effect of Mobile Number Portability on Service Quality in GSM Industry: Experience from Alimosho Local Government Area
(Nigenan Studies in Economics and Management Sciences, 2019) Ighodalo David Ehizojie; Ngwama Justice Chidi; Ogunlusi Gbenga
The study assessed the effect of mobile number portability (MNP} implementation on service quality in Global System of Communication industry with a view to improving mobile telephony services. The study was a survey design, using primary data. The data were collected through the administration of questionnaire in Alimosho, Local government Area, Lagos State. One hundred and fifty questionnaire were distributed to the residents of Alimoso, having divided the study location to five regions. Thirty questionnaire (30) were distributed in each region totaled one hundred and fifty, using systematic sampling method. Simple percentage and simple linear regression were used to analysed the data. The result showed that mobile number portability has a positive relationship with service quality. It also revealed that MNP have a significance positive impact or service quality in mobile telephony services. The study concluded that MNP is a veritable instrument that can induce improved services quality In Global System of Mobile Communication services.
Exploring the Role of Entrepreneurship Studies for Economic Transformation and National Development
(Nigerian Journal of Business and Entrepreneurship Research, 2014) Onochie Maxwell Prosper; Eke O. Patrick; Moses Chinonye Love
Lack of right policy initiatives and discipline in the educational system toward producing self reliant graduates seem to be responsible for the high rate of unemployment; increasing graduate unemployability syndrome; low human development index (standard of living) and the "youth budge" syndrome, evidenced in the increasing crime wave. This paper examines the impact of entrepreneurial development studies (EDS) and Nigerian government support of EDSon national development. The paper adopts the ordinary least square (OLS) technique for the analysis and the result identified that there is need for the development of national venture capital and an agency for securitization of such project to support the philosophy of entrepreneurship in Nigeria. Based on the finding of this paper, we recommend that the right policy initiatives and supports should be evolved to develop and drive entrepreneurial capacities and discipline among every Nigerian for National development if Nigeria as a nation wants to become one of the top twenty (20) world economies in 2020.
A Conceptual Framework of Family Business Succession: Bane of Family Business Continuity
(International Journal of Business and Social Science, 2011-10) Esuh Ossai-Igwe Lucky; Mohd Sobri Minai; Adebayo Isaiah Olusegun
Despite the abundant studies that exist on succession in family business there are still many evidence of family business failures, this is due to the fact that the issue of succession and how it affect family business continuity is still yet to be addressed. Hence, studies on how succession leads to family business continuity are very limited and scarce. Therefore, this study explores and examines succession in relation to family business continuity. This study proposes an integrative conceptual model on how true succession could ensure family business continuity.
The Entrepreneur`s Mental Capacity and Firm Performance
(The Business & Management Review, 2013-03) Esuh Ossai-Igwe Lucky; Sobri Minai Mohd
Although, studies on entrepreneurial factors are abundant, however, certain factors still deserve further attention. As a result, this study investigates the influence of entrepreneurs' mental capacity on the firm performance. Based on this, a cross-sectional study of questionnaire survey research design was conducted and data was generated from 182 entrepreneurs of small firms in both manufacturing and service industries. The questionnaires were distributed through drop-off and pick procedure of data collection. Overall, the findings indicate that there is a significant relationship between entrepreneurs' mental capacity and firm performance. It further indicates that entrepreneurs' mental capacity dimensions which include business handling, resolve business issues, stable mind, mental alertness, sound decisions, maturity, and self ability, control and management also influence firm performance. Based on the findings, the study highlights the theoretical and practical implications including the limitations and the suggestions for future study.
Enhancing Malaysian Entrepreneurship Development Through Information Technology: A Conceptual Framework
(International Journal of Business and Management Tomorrow, 2011-10) Esuh Ossai-Igwe Lucky
Despite the Malaysian government effort directed towards creating and developing effective and successful entrepreneurship particularly through various IT policies, it is observed that many Malaysia entrepreneurial firms and small businesses are yet to fully utilize the benefits offered by IT in enhancing the business activities. Few entrepreneurs have sufficient knowledge in applying IT tools in their businesses. As a result, this paper examines how Malaysian entrepreneurship development could be enhanced through IT.
Determinants of Business Success: Trust or Business Policy?
(International Refereed Research Journal, 2012-07) Esuh Ossai-Igwe Lucky; Muhammad Shukri Bakar; Adebayo Isaiah Olusegun
Most times businesses prefer to trust their business partners and customers in achieving success than keeping to the rules and regulations guiding the business activities. Experience has also shown that many businesses claimed to rely on trust to achieve business success, however, business policy seems to play more significant and effective role in achieving business success and keeping the business going. Therefore, the issue of whether trust determines business success better than business policy called for an urgent attention as many businesses relied on trust rather than business policy. In view of this, the paper examines which among one of these factors better determine business success. It examined trust and business policy based on credit and loans perspective. Based on the literature and previous business experience, it was argued that businesses could make better success and prevent the business from death by sticking on their business policy rather than mere business trust which could be injured.
Environmental Factors And Entrepreneurial Intention Among Nigerian Students In UUM
(Sains Humanika, 2015) Esuh Ossai-Igwe Lucky; Najafi Auwalu Ibrahim
This study examined the influence of environmental factors on the entrepreneurial intention of Nigerian students in UUM. Specifically, the study investigated the influence of environmental support and environmental influence on the entrepreneurial intention of Nigerian students in UUM. A cross-sectional research design with quantitative questionnaire approach was conducted. The study used convenience sampling technique to select 159 participants who provided information on the environmental support, environmental influence and entrepreneurial intention of Nigerian students in UUM. A multiple regression analysis technique was employed for the data analysis. The result of the analysis revealed that neither environmental support nor environmental influence is significantly related to entrepreneurial intention of Nigerian students in UUM. The study concludes that both entrepreneurial orientation and entrepreneurial skill are essential factors required to realize entrepreneurial intention by the Nigerian students in UUM. Discussion on the finding is highlighted and the implication of the study including its limitations is also provided.
Relationship between Entrepreneurial Orientation, Entrepreneurial Skills, Environmental Factor and Entrepreneurial Intention among Nigerian Students in UUM
(Entrepreneurship and Innovation Management Journal, 2014-11) Esuh Ossai-Igwe Lucky; Najafi Auwalu Ibrahim
Governments in the developing countries are doing enough to ensure student's engagement in entrepreneurship activities in order to reduce the level of unemployment among graduates. However, among these students lack of entrepreneurial intention is very common. Therefore, this study examined the entrepreneurial intention among Nigerian students in UUM. The study used cross-sectional research design with quantitative questionnaire approach. The study used convenience sampling technique to select 155 participants who provided information on the entrepreneurial orientation, entrepreneurial skill and environmental factor and their connection with entrepreneurial intention among Nigerian students. A regression analysis was used to analysis the data. Overall, the study revealed that both entrepreneurial orientation and entrepreneurial skill have a strong association with entrepreneurial intention among Nigerian students. On the contrary, the finding revealed that the environmental factor is not significantly related with the entrepreneurial intention of Nigerian students. The study concludes that both entrepreneurial orientation and entrepreneurial skill are essential factors required to realize entrepreneurial intention by the Nigerian students in UUM. Limitations and future directions are also discussed in this study.
Time Management, External Motivation, and Students’ Academic Performance: Evidence from a Malaysian Public University
(Canadian Center of Science and Education, 2014) Esuh Ossai-Igwe Lucky; Mohd Hasanur Raihan Joarder; Abdul Rahman Hamzah
Societies all over the world have used education as the instrument for the national development while students’ academic performance has the real impact on their professional career development. There are many factors which can directly affect students’ academic performance. However, after extensive reviews of the past literatures, the researchers argued that time management and external motivation have relatively higher influences on students’ academic performance. The quantitative questionnaire survey method was employed for this study. The findings of the study indicated that there is a significant and positive relationship between time management and students’ academic performance. In the light of the findings, we discuss the importance of time management in order to improve students’ academic performance. Implications, suggestions and recommendations for students, parents, policy makers and educational stakeholders were discussed.
The Moderating Effect of Location on Small Firm Performance: Empirical Evidence
(International Journal of Business and Management, 2011-10) Esuh Ossai-Igwe Lucky; Mohd Sobri Minai
The global interest on entrepreneurship and small business development as a means of economic sustainability and growth through emphasis on location has not been commonly utilized and openly declared. However, the inconsistent results on the relationship between entrepreneurial factors and firm performance have led the authors to propose a contingency model in which the effects of individual determinants, external factors and firm characteristics on firm performance are moderated by location. A cross-sectional study of questionnaire survey research design was conducted and data was generated from 182 entrepreneurs or owner managers of small firms in both manufacturing and service industries. The questionnaires were distributed through drop-off and pick procedure of data collection. The findings indicate that location strongly moderate the relationship between both external factors and firm characteristics with firm performance. However, it is found that location factor does not moderate the relationship between individual determinant and small firm performance.
The Conceptual Framework of the Effect of Location on Performance of Small Firms
(Asian Social Science, 2011-12) Esuh Ossai-Igwe Lucky; Mohd Sobri Minai
There are abundant studies examining the performance of small firms with their studies frameworks. Most of the studies focus on the common attributes and categories that neglect the aspect of location. However, the inconsistent results on the relationship between entrepreneurial factors and firm performance have led the authors to propose a contingency model in which the effects of individual determinants, external factors and firm characteristics on firm performance are moderated by location. The paper argues the significance importance of location factor in the development of entrepreneurship and small business in Nigeria and thus suggests that location factor should be given an urgent consideration as a vital factor that would positively affect small business performance.
The Conceptual Framework of Entrepreneur and Self Management
(International Journal of Business and Social Science, 2011-11) Esuh Ossai-Igwe Lucky; Mohd Sobri Minai
Until now, many entrepreneurs remain ineffective as a result of their inability to manage themselves, which is critical for the entrepreneurs’ personal success and firm performance. Self management has not been explored in both academic and practical field of small business and entrepreneurship discipline. Research in this area has only been focusing on entrepreneurship and time management. This paper is motivated to discuss self management in relation to entrepreneur and small business performance. The paper argues on the crucial role of self management for entrepreneurs’ success and firm performance. It highlights that self management deserves urgent and serious attention in entrepreneurial discourse and should not be neglected. It also provides the way forward to examine self management in relation to entrepreneurs and their business performance.
Re-investigating the effect of individual determinant, external factor and firm characteristics on small firm performance during economic downturn
(African Journal of Business Management, 2012) Esuh Ossai-Igwe Lucky; Mohd Sobri Minai
There have been inconsistencies with regard to the different entrepreneurial factors that influenced firm performance, particularly in normal time. However, during economic downturn or turbulence, it is believed and expected that the three major characters (entrepreneur, environment and firm) in the economy that are actively involved in entrepreneurial activities would be badly and negatively affected. Despite this, an empirical study substantiating these arguments seems to be lacking, particularly in the small business and entrepreneurship domain. This therefore suggests that some of the major influential factors of individual determinant, external factor and firm characteristics in entrepreneurial development and small businesses should be re-investigated in line with the current situation in order to see if they remain significant during economic downturn. Based on this, a cross-sectional study was conducted using a questionnaire survey research design, and data were generated from 182 entrepreneurs or owner-managers of small firms in both manufacturing and service industries. The questionnaires were distributed through drop-off and pick procedure of data collection. The findings indicated that the relationship between individual determinants, external factor and firm characteristics, and firm performance remain significant during economic turbulence.
Project Management Challenges and Difficulties: A Case Study of Information System Development
(International Postgraduate Business Journal, 2014) Esuh Ossai-Igwe Lucky; Ojeniyi Adegoke; Norani Nordin
The successful development of Information System (IS) is not high even with enormous interest and fund committed by organizations on this new technology. It has been revealed that a combination of insufficient and unsuitable project management issues are responsible for this low rate of IS development. This paper presents the findings of the fieldwork and interview conducted on the challenges and difficulties of system development project. The study employed both personal interview and observation methods. The findings revealed that fund, infrastructures (hardware and software), manpower, management commitment, monitoring and inspection were the critical challenges and difficulties faced by organizations during their system development. Therefore, the study concludes that fund, infrastructures (hardware and software), manpower, management commitment, monitoring and inspection play crucial role for an effective system development. Our study recommends that there should be sufficient budget to procure the right system hardware and software for right requirements. Secondly, training of staff for both IS development and management should be given urgent attention.
The Misconception on Small Business Survival during Economic Downturn
(Advances in Asian Social Science, 2012-03) Esuh Ossai-Igwe Lucky
Although, SMEs have been seen as an indispensable tool for economic recovery, however many still belief that small businesses do not survive during economic downturn. “This is a common misconception that is not generally true. Solidly run small businesses actually hold their own during downturns”. As a result of this, the paper explores the small businesses survival during economic downturn. Finally, the paper highlights some measures that could assist the small businesses in surviving economic downturn.
Managerial Factors and Management Conflict in Venture Capital Financing in Malaysia
(Canadian Center of Science and Education, 2014) Esuh Ossai-Igwe Lucky; Mohd Sobri bin Minai; Hisham bin Mohammad
The warm venture cooperation built between venture capitalists and entrepreneurs may still be interrupted by the management's conflicts occurred due to various managerial factors. As a result, this study investigates the management conflict in venture capital investments. A cross-sectional study of questionnaire survey research design was conducted in this respect. Questionnaire data was generated from 35 Malaysian venture capital companies located in Kuala Lumpur and Selangor. The questionnaires were distributed through the mailing procedure. Overall, the findings indicate that the managerial factors significantly influence the management conflict. Further results show that managerial factors which consist of Deal Origination and Screening (DOS), Evaluating Venture Proposal (EVP), Contracting and Deal Structuring (CDS), Monitoring and Post Investment Activities (MPI) and Risk Management (RM) significantly influence the formation of management conflict in venture cooperation. Based on the findings, it is inferred that managerial factors does influence the occurrence of management conflict in venture cooperation. Thus, the study recommends that Malaysian venture capitalists give consideration to the managerial factors in reducing or curbing the possibility of conflict to occur.
The Mediating Role of Intrapreneurial Orientation between Leadership Style, Knowledge Sharing Behaviour and Performance of Malaysian Academic Leaders: A Conceptual Framework
(Sains Humanika, 2015) Esuh Ossai-Igwe Lucky; Muhammad Shukri Bakar; Rosli Mahmood
Although significant relationships have been documented between the variables of leadership styles, knowledge sharing behaviour and performance, still their relationships remain less studied particularly as they relate to academic leaders' performance. To address this paucity and to explain these linkages further, authors have continued to propose a mediating role in the relationship among these variables. As a result, this paper develops and proposes intrapreneurial orientation as a mediator on the relationships between leadership styles (transformational and transactional), knowledge sharing behaviour, and performance of academic leaders in Malaysian universities. First it argues that transformational and transactional leadership styles and knowledge sharing behaviour should influence intrapreneurial orientation and performance, second, intrapreneurial orientation would also affect performance. Next, it argues that by acting as a mediator, intrapreneurial orientation may act as a conduit that will better explain the relationships amongst these variables.
Exposure Level and Entrepreneurial Networking among Pig Farmers in Badagry, Lagos State
(Wilberforce Journal of the Social Sciences, 2020) Esuh Ossai-Igwe Lucky
The study investigates the relationship between exposure level and entrepreneurial networking among pig farmers in Badagry, Lagos State. Adopting a cross sectional survey research design utilizing a census sampling technique, the entire population of sixty pig farmers located in Badagry was surveyed. A questionnaire was employed to elicit data from the respondents while correlation and regression analyses were utilized to analyze the data collected. The findings demonstrated that: (i) the exposure level does not in any way affect the entrepreneurial networking of the pig farmers in Badagry (p> 0.05; p = 0.167); (ii) exposure level is not significantly related to entrepreneurial networking among the pig farmers in Badagry. The study recommends that entrepreneurial networking be given proper attention to ensure stronger relationship among pig farmers which could enhance economic growth via increase in agriculture and gross domestic product (GDP). The study also offers suggestion for future studies.
Economic and Financial Crimes Commission (EFCC) As A Strategy For Managing Nigerian External Reserves For Sustainable Development
(IOSR Journal of Economics and Finance, 2013) Onochie Maxwell Prosper; Okafor Chinonye; Faboyede Olusola Samuel
Good governance allows a responsible economic and financial management of a nation’s public and natural resources, for the purpose of growth and development. Nigeria’s ability to make remarkable progress in curbing corruption and instituting pragmatic/workable economic and public sector reforms in the system via anti-corruption activities will give her a chance to achieve sustainable growth and development in the management of external reserves. The mechanisms of Economic and Financial Crimes Commission (EFCC), Independent and Corrupt Practices Commission (ICPC) and due process have been very instrumental in this regard. An empirical survey on the performance of EFCC shows that the agency is a very key strategy in redeeming the battered image of the Nigeria and making her external reserves management skills a successful one in spite of the fact that criticisms have trailed the agency’s activities. The paper concludes that on the overall, the realization of the laudable objectives of good external reserves management will be a mirage if leadership problems of lack of integrity, transparency, corruption, and a travesty/disregard for due process, continue to subsist due to an absence of a vehicle for accountability like the EFCC.

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